Privacy Policy

BigBoat protects your personal data and privacy

BigBoat’s goal is to offer its users a smooth and pleasant browsing and booking experience on its website to allow them to rent a boat, easily and safely. The purpose of this document is to give you a clear overview of the privacy of your personal data in regard to the use of our website and our mobile application. We want to give you a complete overview of the data we collect and how we process the data we record while you are browsing or using our Services. We invite you to read this document carefully. If you still have questions, do not hesitate to contact us at dataprivacy@bigboat.fr. We will respond as soon as possible.

1-BIGBOAT

BigBoat is a boat rental platform open to private and professional boat owners. The Services are provided by BIGBOAT, 19 rue du Musée , 13001 MARSEILLE / France, registered with the company register (RCS) of Toulouse under the number 515076149. The BigBoat platform connects (Boat) Owners and Renters to facilitate Shared Sailing or Boat Rental and the management of payment between Users. The Services are available on the BigBoat website via the following address: https://www.bigboat.fr/ or en/ depending on the language chosen by the user). A BigBoat mobile app is also available on App Store and Google Play. The Services are described in detail in the Terms and conditions of BigBoat, available on the platform. BigBoat is responsible for the processing of personal data collected during your use of our Services and our site from any device. By registering on the platform BigBoat, you accept the said processing of personal data by also ensuring the accuracy of all the data you provide to our Service.

2-PERSONAL DATA: NECESSITY, PURPOSES, RETENTION TIME AND RIGHTS OF THE USER

What is personal data? This is a term that includes any information about an identified or identifiable natural person (data subject) such as a name, address or telephone number. Personal data also includes elements of direct or indirect identification such as an IP address.

BigBoat collects data in order to improve the user experience and the quality of its Services. They are mainly used for the management of relations with it users and members, and if necessary, the processing of your requests relevant to our Services and to any request for information. They are stored in the customer database of the publisher and the file developed based on this personal data is declared to the CNIL. The publisher’s registration number at the CNIL is       .

BigBoat uses different types of cookies. We invite you to consult the page dedicated to this subject.

No personal data is sold to third parties. However, as a part of the exercise of our activity, service providers of the publisher are likely to use your personal data.

Note that BigBoat ensures the reliability of the selected providers and their use of your personal data. In the event of attempted fraud or fraud committed by a user, in accordance with its Terms and Conditions, BigBoat reserves the right to block the account concerned, whose user will no longer have access to our Services. BigBoat may be required to keep the blocked account’s data for investigation purposes.

2.1 The data used by BigBoat

Registration data

In order to ensure an efficient customer service, BigBoat needs to collect information about you.

The requested registration data includes:

-First name

-Last Name

-Email address

-Phone number

-Password (encrypted via a secure protocol)

Owner data

If you want to rent out your boat on BigBoat, you also have to provide additional information (owner data) on top of the registration data:

-Type of the boat

-City where the boat is

-Port (optional)

-Manufacturer of the boat

-Model of the boat

-Type of rental (With or Without Captain, Without Captain, With Captain)

-Capacity allowed

-Basic price per day

-Picture (s)

The owner can choose to provide additional information in order to describe more precisely their listing such as: length of the boat, width of the boat, draught, engine power, recommended capacity, number of cabins, number of beds, cancellation conditions and check in / check out times. You can also provide other useful information (such as available equipment) for renting out your boat.

If you are a professional owner, you will be asked in addition to provide your certificate of incorporation, the ID of the manager of the company and the IBAN of the company.

As a result, BigBoat will use the owner’s data appropriately to provide them with the best bespoke services.

Renter data

If you want to complete your user profile and to give more details to the owners about your request, you can also provide the following information (renter data). These are not mandatory when using our Services.

The data of the renter includes for example:

-Sex (gender)

-Birth date

-Spoken languages

-Address

-Information about sailing proficiency level (license, experience)

BigBoat will make good use of the renter’s data to provide the best dedicated services.

Messages exchanged on BigBoat

BigBoat may consult the messages exchanged between the members via the site or the application to prevent frauds, to improve the offered Services, to help the users and also to check that the Terms and Conditions are well respected by every user. To ensure that no one bypasses our Terms and Conditions, BigBoat automatically scans for certain threads of exchanged messages (such as phone numbers or addresses). This monitoring is only intended to provide the best possible service.

Payment data

Payment data must be provided in addition to the data mentioned above. They are used to facilitate the booking of the boat and to receive payment following the rental of a boat. This method may also involve requesting a copy of an identity document for fraud control purposes.

Payment data includes:

-Owner: IBAN and BIC / SWIFT Code

-Renter: first name and last name of the holder, last 4 digits and the expiration date of the card used for payment.

The use of a card token via our payment provider allows us to process payments without storing the sensitive information of the bank card.

Online payment transactions are carried out through a secure and encrypted method according to international best practice.

BigBoat uses and processes payment data to provide its Services. Payment data is processed and stored by our service providers, Stripe , in accordance with the rules generally applied in e-commerce.

Public data

Personal data made public with your consent (such as for example a review of a boat following a rental) will be considered as public data on the BigBoat website and its application.

Public data are:

-First name

-Review (s) received and given

Other data are likely (if indicated) to appear, as for example the city of residence, age, saling skills, licenses etc.

BigBoat uses this public data to connect users to each other.

Online navigation data

Information is collected and stored in our database (hosted on 1&1 Web Services) during use of our site or application. This data is used to constantly improve the quality of our Services and to develop new features. This data is also used to prevent fraud via automatic detection systems. This data includes: IP address, user location, navigation behaviour data, browsing history on the site or application.

Application Data

When using the app, BigBoat collects and stores data related to the use of the application, the « application data ». For example: the device that has been used, the version of the application that has been used, any pictures that have been taken and the electronic signatures for rental agreements.

At any time, the person subject to processing of their personal data may exercise their rights towards BigBoat by contacting us via the following email address: dataprivacy@bigboat.fr.

2.2 Retention period of your personal data

Your personal data is stored only during the period that is necessary for the execution of our Services and the duration of your membership to them.

2.3 Rights

You can exercise rights attached to your personal data. To exercise the right of access, rectification, deletion, opposition, portability of data or restriction of processing, write to dataprivacy@bigboat.fr. An answer will be given to you as soon as possible.

A complaint may also be submitted to the relevant body: National Commission Informatique et Libertés (CNIL).

3-SECURITY AND DATA PROTECTION BY BIGBOAT

We make every effort to protect our Services and other systems against online threats such as data loss and illegal access. An encrypted transfer (TLS) between the user and the server increases the security of the operation.

Access to your BigBoat account is only possible after entering your personal password directly into the appropriate box or via an automatic login tool such as Facebook Connect. It is your responsibility to keep your login information confidential and to disconnect from our Site.

The data stored by BigBoat is hosted in the European Union and managed on servers provided by 1&1 Web Services, Inc., which complies with European data protection law and in particular the GDPR.

4-RIGHT TO CHANGE THE PRIVACY POLICY OF BIGBOAT

BigBoat may implement changes to this policy. If a significant change is made to our privacy policy, the user of our Services will be notified, notably by email. Using BigBoat Services entails the acceptance of any updates to this Privacy Policy.

Every BigBoat user is encouraged to keep up to date with the latest information regarding the implementation of our privacy policy. You will be able to assert your right of objection by writing to dataprivacy@bigboat.fr in accordance with the Terms and Conditions as applicable to our Services.

CONTACT US For any questions related to personal data, please write to us at the following address: BigBoat, 19 rue du Musée , 13001 MARSEILLE  Or by email: dataprivacy@bigboat.fr